Participant List Upgrade
Happy Holidays! Here's a small update before you totally check out for the year. If you share confirmed or completed participants with reception, people on your team, or even stakeholders, you'll appreciate a little refresh we've given the Participant List. It sets the stage for future enhancements to this popular corner of Ethnio Scheduling so stay tuned for more tweaks.
Disqualified in Checkboxes
Do you use checkboxes in your qualifying questions to rule out people based on certain fixed criteria? Now you can specify a disqualified answer, meaning no matter what else your respondents select, they will be disqualified if they also include one or more disqualifying answers. This can only work for checkboxes, since it's the only multi-select:
✅ Required Questions ✅
Here's a big little feature to digest as you get back from your 🦃break! You can now make Name, Email, or Phone required questions in your screeners (links, intercepts, mobile, and desktop):
It's a simple feature that's perhaps long overdue, but we've held off for so long to ensure your respondents had the best possible experience. That's why we're only offering contact question types for now. The email validation also checks to see if it's a real email. Especially if you do a lot of scheduling, this can really ensure you get valid contact info for each respondent. Give it a whirl and let us know what you think!
Fresh New Look: Baby Steps
We're laying the foundation for upcoming design improvements with some small style updates. If you notice things looking a bit tidier (font, buttons), that's us paying off what the kids call "technical debt." This helps us start down a path towards big UX improvements in 2020 that make a real difference in your day-to-day use of Ethnio.
Additionally, there are some other upgrades:
- Emails and landing pages are separated in Scheduling and Incentives to make it easier to navigate
- All new Pool Rules for Enterprise customers, which you can read about here.
- The date picker has been redesigned all over Ethnio.
- Updated incentive redeem page design, which has lots more info here.
Security Improvements for 2019–2020
As part of our ongoing commitment to security, we have made some improvements.
Improving Calendar Security 🗓
PII will be hidden from the calendar feed to ensure it doesn't fall into the wrong hands. As a result, the calendar feed for all active accounts will be reset after Oct 15th, 2019. Please prepare to resubscribe to all calendar feeds after Oct 15th. Read lots more about this update here
SOC 2 Compliance with A-LIGN 🔐
Ethnio is currently SOC2 Type 2 compliant through our TierPoint-managed data center, and additionally, we're in the process of SOC 2 Type 1 & Type 2 assessments for the entire org. This helps us ensure your data and your participants’ data is handled using the strictest guidelines.
Cobalt Pentests 🔏
We are also running multiple due diligent pentests to locate and fix vulnerabilities in the system. These are hacker-powered penetration tests performed by a certified pentester.
New Incident Response Plan 📄
This is documented to show the steps we take to detect, contain, and permanently fix any potential threats to your data. Read the full plan.
3rd Party URL Redirects & Reminder Feed
Two small but cool improvements for this sunny summer Thursday.
#1 3rd Party URL: You can now send qualified respondents to a redirect if you're using the 3rd Party URL feature, but note this can't work with intercepts because that would be super weird. You'll also notice the interface has been much improved 🎉.
#2 Reminders in Feed: All scheduling reminders have their own dedicated state (SMS, Email, and Robocall) which means you'll be able to see reminders in Scheduling Feed and the Pool Member Detail page. You'll be able to filter based on reminders in Pool shortly.